Frequently Asked Questions
USING KLEANSTONE MACHINES
Do Kleanstone machines work on riven and textured surfaces?
Does the machine clean the grout joints in between the tiles?
Do you carry spares such as re-placement brushes and squeegees?
Do Kleanstone machines clean grout joints and between tiles?
Yes! Even the most grubby grout joints will look as good as new after just a few passes.
What floors are Kleanstone machines suitable for?
Our machines can be used on any hard floor surface. They are excellent on brick paths & patios, any hard stone or tile floor surfaces in the home plus linoleum and they are also great for washing and buffing wooden floors!
How close to the edge of the floor do Kleanstone machines get?
The machines get to within 1/2 an inch of the edge of the floor. However, once the edges are thoroughly clean you shouldn’t need to clean right up to the edge as frequently as it’s typically a mop and bucket that spread dirty water right to the edges.
Do Kleanstone machines cause a lot of splashes?
All our machines are fitted with anti-splash guards which means that the water is contained to under the machine and, more importantly, under the brushes where all the cleaning takes place.
How heavy are your machines? Are they easy to move around?
Our machines are between 14kg and 19kg.
This is to ensure that they are heavy enough to apply the rquired pressure on the floor to get the job done but light enough to transport. All our machines have wheels so that they can be easily moved on level ground.
Do your machines remove or damage the seal I already have on my floor?
If your floor is sealed with an impregnating sealer, these types of protection become part of the structure of the stone itself and will not be removed by washing.
Cheaper, surface sealants and waxes sit on the surface of the stone and are removed by hand or by washing.
How long is the power cable supplied with the machines?
All our machines come with a 10m power cord as standard.
ORDERS RETURNS & DELIVERIES
How do I know if my promotional code has worked?
What happens if I am out when my courier comes and I miss the delivery?
I have not received my item…
You can speak to a member of our team on either +44 (0) 1482 296477, or get in touch via our Contact Us page and we can contact the courier on your behalf.
Our Customer Care team are available from 07:00 – 16:30, Monday to Friday.
Can I amend or cancel my order?
You can speak to a member of our team on either +44 (0) 1482 296477, or get in touch via our Contact Us page.
Our Customer Care team are available from 07:00 – 16:30, Monday to Friday.
Can I get delivery to outside the UK?
GENERAL QUESTIONS
Can I speak to a member of the team?
If you would rather get in touch via email, you can fill out the form on our Contact Us page.
How big is your smallest Kleanstone machine?
35cm wide x 45cm depth (at the base)
How often do I need to seal my floor?
However, where there is heavy foot traffic such as in your kitchen or hallways, we would recommend that you re-seal at least yearly. This goes for commercial environments too, these floors get a lot of ware so sealing every year is essential.
Do you sell sealants?
Do you offer floor cleaning machine hire?
Kleanstone prides itself on the quality and value of our floor cleaner machines and products. When people are looking for stone floor cleaning machine rental or stone floor cleaning machines to hire, we would always question the circumstances they are in.
The purchase of a natural stone floor is the aesthetic side of your choice. With such an investment, you must ensure you care for and maintain your natural stone floor. We believe the most effective way to do this is to invest in a specialist stone floor cleaner machine and, whilst we do not offer hire or rental, we are confident that the result you will achieve and maintain is well worth the investment.
See the difference a KleanStone stone floor cleaning machine can make for yourself with no commitment – if you’re not completely happy with your machine within 30 days of purchase, we’ll offer you a full, no-quibble refund.
Further to this investment, will also negate the costly requirement of stone floor cleaning services. We offer very helpful guides and other articles full of advice to assist you when you are using one of our floor scrubber machines, and our friendly after-sales team is always here to take your calls with any queries or general advice you may need.
CUSTOMER SERVICE
What happens if my machine breaks down?
Our team will then work with you to determine the source of your problem and will determine the best next steps. This may be sending you spare parts, or arranging for your machine to be collected and brought back to our head office.
Either way, rest assured that we will work with you for a speedy resolution to your problem.