tel: 01482 296477 info@kleanstone.com

Frequently Asked Questions

How can we help? Select from the following list of questions about our products and services to find the answers to our most frequently asked questions. If for any reason you can’t find the answer you’re looking for simply get in touch with us and we’d be happy to help!

USING KLEANSTONE MACHINES

Do Kleanstone machines work on riven and textured surfaces?
Yes! Our machines are especially effective on these type of surface. The rotating scrubbing brushes clean deep into the imperfections, dips, hollows and recesses of the surface before sucking up the dirty water into a separate container within the machine.
Does the machine clean the grout joints in between the tiles?
The machine gets to within 1/2 an inch of the edge However, once the edges are thoroughly clean you shouldn’t need to clean right up to the edge in future because it’s the mop and bucket that spreads the dirty water to the edges.
Do you carry spares such as re-placement brushes and squeegees?
Do Kleanstone machines clean grout joints and between tiles?

Yes! Even the most grubby grout joints will look as good as new after just a few passes.

What floors are Kleanstone machines suitable for?

Our machines can be used on any hard floor surface. They are excellent on brick paths & patios, any hard stone or tile floor surfaces in the home plus linoleum and they are also great for washing and buffing wooden floors!

How close to the edge of the floor do Kleanstone machines get?

The machines get to within 1/2 an inch of the edge of the floor.  However, once the edges are thoroughly clean you shouldn’t need to clean right up to the edge as frequently as it’s typically a mop and bucket that spread dirty water right to the edges.

Do Kleanstone machines cause a lot of splashes?

All our machines are fitted with anti-splash guards which means that the water is contained to under the machine and, more importantly, under the brushes where all the cleaning takes place.

How heavy are your machines? Are they easy to move around?

Our machines are between 14kg and 19kg.

This is to ensure that they are heavy enough to apply the rquired pressure on the floor to get the job done but light enough to transport. All our machines have wheels so that they can be easily moved on level ground.

Do your machines remove or damage the seal I already have on my floor?

If your floor is sealed with an impregnating sealer, these types of protection become part of the structure of the stone itself and will not be removed by washing.

Cheaper, surface sealants and waxes sit on the surface of the stone and are removed by hand or by washing.

How long is the power cable supplied with the machines?

All our machines come with a 10m power cord as standard.

ORDERS RETURNS & DELIVERIES

How do I know if my promotional code has worked?
When you enter a promotional code at checkout stage you will see that a flag telling you that the code has been accepted and the discount applied.
What happens if I am out when my courier comes and I miss the delivery?
If you miss your order you can arrange collection or delivery directly with the courier. Speak to a member of our Customer Care team if you need help with collecting your package
I have not received my item…
In the unlikely event that you do not receive your item within the designated time, please speak with a member of the team so we can liaise with the courier.

You can speak to a member of our team on either +44 (0) 1482 296477, or get in touch via our Contact Us page and we can contact the courier on your behalf.

Our Customer Care team are available from 07:00 – 16:30, Monday to Friday.

Can I amend or cancel my order?
In the unlikely event that you do need to cancel or amend your order, speak with us immediately so we can ensure it isn’t dispatched. We hold excellent stock levels so most orders are picked and dispatched within minutes or receiving them.

You can speak to a member of our team on either +44 (0) 1482 296477, or get in touch via our Contact Us page.

Our Customer Care team are available from 07:00 – 16:30, Monday to Friday.

Can I get delivery to outside the UK?
Yes. Please speak with a member of the team before ordering so we can ensure the order goes through.

GENERAL QUESTIONS

Can I speak to a member of the team?
Of course! Simply call our team on +44 (0) 1482 296477, we are by the phones between 07:00 – 16:00, Monday to Friday and are more than happy to help with every enquiry be it sales of technical support.

If you would rather get in touch via email, you can fill out the form on our Contact Us page.

How big is your smallest Kleanstone machine?
The smallest Kleanstone machine available is only very slightly larger than a standard upright vacuum cleaner and measures:

35cm wide x 45cm depth (at the base)

How often do I need to seal my floor?
We would always recommend that you seal and re-seal your floors at least every 2-3 years.

However, where there is heavy foot traffic such as in your kitchen or hallways, we would recommend that you re-seal at least yearly. This goes for commercial environments too, these floors get a lot of ware so sealing every year is essential.

Do you sell sealants?
Yes! We have a range of professional quality sealants that deeply penetrate the surface of the stone and protecting it from everyday wear and tear as well as staining.

CUSTOMER SERVICE

What happens if my machine breaks down?
It’s really uncommon that Kleanstone machines break down. However, in the unlikely event that you experience any kind of breakdown then it’s important you get in touch with a member of the team on +44 (0) 1482 296477.

Our team will then work with you to determine the source of your problem and will determine the best next steps. This may be sending you spare parts, or arranging for your machine to be collected and brought back to our head office.

Either way, rest assured that we will work with you for a speedy resolution to your problem.

Where do I buy replacement parts from?
You can purchase our entire range of spare and consumable parts from this website. We hold large stocks of all the essentials and spare parts our customers need to achieve the perfectly clean floor.